Aftersales & Remote Monitoring
Intelligent Protection Standard on every METRON Elevator
METRON is the first Saudi founded elevator brand to provide remote monitoring as standard equipment not an optional upgrade.
Every elevator is connected to an intelligent monitoring platform that observes key performance and safety parameters in real time.
The result is simple: calm, predictable operation and faster support when needed.
Our Service Philosophy
Service should not begin after a problem. It should prevent it
Traditional elevator servicing is reactive. Something happens then support is requested.
METRON works differently. Every elevator we deliver is designed to be monitored, maintained, and supported continuously, ensuring smooth performance from the first day of operation. Remote monitoring provides performance insight. Preventive care protects components. Together, they create the quiet, seamless elevator experience expected from a luxury brand.
METRON MONITOR™
Remote Monitoring Standard on every METRON Elevator
METRON MONITOR™ is our intelligent remote-monitoring platform. It continuously records and reports key operational data, allowing our technical team to understand elevator performance in real time. If an irregularity occurs, diagnostic information is already available helping our engineers respond faster and more effectively
Real-time system insight
Operational and status data is monitored continuously to support stable, predictable performance.
Faster technical response
When an alert is detected, our engineers already have the diagnostic information needed to react efficiently
Predictive care
Early detection allows condition-based servicing reducing risk of downtime and protecting system life
Designed in Confidence
Remote monitoring is not a premium add-on. It is part of every METRON elevator as standard.
Predictive Maintenance
Care that anticipates not reacts
By combining monitoring data with routine inspection, METRON maintenance becomes predictive rather than reactive. Components are serviced before wear becomes an issue, and performance is continually balanced for smooth ride quality and reliability.
- Condition based Servicing
- Ride Quality Adjustments
- Early Stage Fault Detection
- Life cycle Protection of Key Components
Client Experience
Calm performance. Minimal disruption.
Remote monitoring and predictive servicing reduce the likelihood of unexpected interruptions. For residents and guests, this means an elevator experience that simply works quietly, smoothly, and consistently.
Technology supports reliability. Reliability supports peace of mind.
Service Plans
Structured care beyond the warranty period
After the initial warranty and free maintenance period, METRON offers tailored service plans for private residences and premium developments. Plans are designed to maintain reliability, preserve long-term value, and ensure every elevator continues to perform to METRON standards.
Begin With Confidence
Discuss remote monitoring and service for your project.
Share your project details and our team will recommend the right elevator solution with remote monitoring included as standard.